💻 Technology Services

Your Command Center and Remote Control for everything Telecom + IT

🌍 Technology Overview

This page is your Command Center and Remote Control for everything Telecom + IT. Every Roman-numeral section below is an H2. Every individual item under it is an H3 with a link and a clear description. Acronyms are spelled out on first use. We partner with all major providers, offer a lowest-price guarantee (match or beat), and add no extra cost, no hidden fees, no risk. In many cases, we can lower your current bill while improving performance, security, and reliability.

I. Connectivity & Telecom

🌐 Fiber Internet (DIA)

Dedicated Internet Access (DIA) over optical fiber with symmetrical upload/download, Service Level Agreements (SLAs), and Ethernet handoffs (RJ-45/SFP/QSFP). Ideal for cloud, Unified Communications (UC), data centers, telehealth, and low-latency apps.

🌐 Ethernet Services

Carrier/Metro Ethernet over Fiber (Ethernet Private Line, Ethernet Virtual Private Line, Any-to-Any), Carrier Ethernet (MEF) compliance, and electrical/optical handoffs.

📡 Fixed Wireless

Licensed microwave/mmWave for rapid turn-ups, rural coverage, or SD-WAN diversity. Weather-hardened, with SLA options and path diversity.

🔌 Coax (DOCSIS)

Cable broadband using Data Over Cable Service Interface Specification (DOCSIS)—cost-effective access for SMBs and branch sites.

📞 DSL

Digital Subscriber Line over copper pairs—budget connectivity for light traffic, fax/alarms, pop-ups, and interim builds.

📞 T1 / T3

Dedicated legacy circuits with guaranteed bandwidth/uptime; still common for voice signaling, alarms, or special-purpose continuity.

☎️ POTS (Plain Old Telephone Service)

Analog lines required for elevators, life-safety panels, and legacy modems; modernization paths available where regulations allow.

📞 PRI (Primary Rate Interface)

Digital ISDN trunking (up to 23 B-channels) for PBX systems; staged migration to SIP where appropriate.

📞 SIP Trunking

Session Initiation Protocol (SIP) voice over IP with elastic call paths, DID/CNAM management, E911 compliance, and UC/CC integrations.

🔗 MPLS

Multiprotocol Label Switching private WANs with Class-of-Service (CoS) for predictable latency/jitter across many sites and applications.

🔗 VPLS

Virtual Private LAN Service—extend Layer-2 Ethernet securely between sites/campuses, preserving LAN behavior across the WAN.

🔒 VPN

Virtual Private Network (site-to-site & remote-access) using modern cryptography; can serve as a Zero-Trust on-ramp.

↔️ Point-to-Point

Dedicated private fiber/Ethernet circuits between two endpoints; deterministic throughput for replication, ingestion, or backhaul.

🌍 International Data

Global circuits (terrestrial/subsea), regional carriers, and local-loop orchestration with unified SLAs and consolidated billing.

📶 3G / 4G / 5G / 6G Wireless

Mobile broadband for primary/secondary access, SD-WAN failover, out-of-band management, and Internet of Things (IoT) backhaul.

📞 Hosted Voice (VoIP)

Cloud telephony—auto-attendants, call flows, compliance recording, softphones, analytics; integrates with CC/CRM platforms.

💬 Messaging (SMS / MMS / Chat)

API-driven messaging for alerts, two-factor authentication (2FA), campaigns, and customer engagement (chatbots/live chat).

🎙️ Call Recording

Compliance capture with retention/legal hold/redaction; searchable archives for audits, QA, and training.

II. Networks & Data Centers

🖧 Network Services

End-to-end LAN (Local), WLAN (Wireless), WAN (Wide), MAN (Metro), SAN (Storage), CAN (Campus), RAN (Radio), BAN (Body), PAN (Personal), plus VPN overlays.

🌐 Network as a Service (NaaS)

Subscription networking that bundles hardware, software, Software-Defined Wide Area Network (SD-WAN), policy, telemetry, and lifecycle ops.

🧊 Data Centers & Colocation

Carrier-dense facilities providing rack/cage space, A/B power, cooling, cross-connects, cloud on-ramps, and Internet Exchanges (IX).

💾 Virtual Private Servers (VPS)

Customizable compute slices (OS, CPU/RAM/storage) for apps/services with attachable networks, snapshots, and policy isolation.

📈 Circuit Monitoring

Live utilization/latency/jitter/loss, threshold alerts, incident correlation, and SLA verification across providers and diverse paths.

III. Cloud & Data Services

☁️ Public Cloud

Elastic compute/storage/PaaS on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP); landing zones, guardrails, and identity baselines.

🔐 Private Cloud

Dedicated/hosted environments for sovereignty, isolation, and custom control planes; policy-as-code and compliance alignment.

🔄 Hybrid Cloud

Unified identity (IAM/SSO/MFA), networking, and policy across public/private with consistent guardrails and observability.

🛠️ Managed Cloud (Azure/AWS/IBM)

Day-2 operations: patching, backup, Disaster Recovery (DR) runbooks, performance tuning, and cost governance (FinOps).

🔗 Direct Connect / Interconnect

Private on-ramps (AWS Direct Connect, Azure ExpressRoute, Google Interconnect) for low-latency links and predictable egress economics.

🛡️ Cloud Security

Identity and Access Management (IAM), encryption, posture, secrets, and policy enforcement mapped to frameworks.

🔒 Storage Encryption

At-rest encryption (Advanced Encryption Standard, AES), key hierarchies, Key Management as a Service (KMaaS) integrations.

🔄 Cloud Backup

Immutable backups, lifecycle policies, tiering, and tested restore procedures.

🌐 Cloud DR (DRaaS)

Disaster Recovery as a Service—replication, orchestrated failover, and Recovery Time/Point Objectives (RTO/RPO).

📂 Cloud Storage

Object/block/file tiers, lifecycle transitions, caching, and content governance.

🏢 Virtual Data Centers

Software-defined compute/network/storage with policy templates, multi-tenant segmentation, and dev/test sandboxes.

🪟 Microsoft Office 365 Licenses

Rightsizing Microsoft 365 plans, security add-ons, archiving, retention, and eDiscovery for compliance.

☁️ Cloud Migration

Discovery, dependency mapping, landing zones, cutovers, and post-move performance/cost optimization.

🚀 Content Delivery Network (CDN)

Edge caching, image optimization, and global acceleration for web, apps, and media.

🗄️ Database as a Service (DBaaS)

Managed relational/NoSQL engines with high availability, backups, scaling, IAM, and Role-Based Access Control (RBAC).

📊 Data Warehouse as a Service (DWaaS)

Columnar analytics with Massively Parallel Processing (MPP), SQL, and Business Intelligence (BI) connectors.

🌊 Data Lake as a Service (DLaaS)

Schema-on-read repositories for structured/semi-structured/unstructured data; batch/stream ingestion and ML pipelines.

🔄 Extract, Transform, Load as a Service (ETLaaS)

Batch/stream pipelines with connectors, data quality, orchestration, and ELT variants for flexible processing.

💹 Financial Operations as a Service (FinOps)

Tagging/showback/chargeback, rightsizing, savings plans, forecasting, and executive scorecards.

IV. Security & Compliance

🛡️ Virtual CISO

Chief Information Security Officer as a Service—program leadership, roadmap, metrics, and board reporting without full-time overhead.

🔒 Cyber Consulting

Architecture/policy/gap remediation across people/process/tech; risk registers and control mapping.

🔍 Vulnerability Assessments

Authenticated scans, configuration reviews, prioritized remediation, and retesting.

💥 Penetration Testing

External, internal, web/app, wireless, and social engineering; evidence-based findings and risk-ranked fixes.

🔥 Managed Firewall

Next-Generation Firewall (NGFW) policy, updates, threat feeds, and 24×7 response; change windows and audit trails.

🖥️ Endpoint Protection

Endpoint Detection & Response (EDR)/Extended Detection & Response (XDR), hardening baselines, and containment playbooks.

🛑 Zero-Trust Framework

Identity-centric access, microsegmentation, Zero Trust Network Access (ZTNA), posture checks, and continuous verification.

🔐 Data Protection

Data Loss Prevention (DLP), tokenization, discovery/classification, and encryption with KMaaS.

🎣 Phishing Simulation

Campaigns, targeted training, click-through tracking, and program analytics.

🆔 Identity as a Service (IDaaS)

Single Sign-On (SSO), Multi-Factor Authentication (MFA), directory sync (LDAP/AD), lifecycle, and Just-In-Time (JIT) access.

🔑 Key Management as a Service (KMaaS)

FIPS-validated keys, rotation/revocation, Hardware Security Module (HSM) options, and audit reporting.

🛡️ Security Operations Center as a Service (SOCaaS)

24×7 telemetry ingestion, Security Information and Event Management (SIEM), Security Orchestration, Automation, and Response (SOAR), and Incident Response (IR).

🔒 Cybersecurity as a Service (CSaaS)

Cloud-delivered controls: NGFW, IPS/IDS, Secure Web Gateway (SWG), Web Application Firewall (WAF), Distributed Denial of Service (DDoS) mitigation.

📜 Compliance

Framework alignment (HIPAA, PCI DSS, SOC 2, ISO 27001, CMMC, FedRAMP, NIST, GDPR/CCPA) with evidence pipelines and audit support.

V. Collaboration & Communication

📲 UCaaS — Unified Communications as a Service

Calling, meetings, messaging—global dial plans, devices, governance, and analytics.

🎧 CCaaS — Contact Center as a Service

Omnichannel (voice/chat/email/SMS), Workforce Optimization (WFO), analytics, and AI-assisted agents.

📞 CPaaS — Communications Platform as a Service

APIs/SDKs to embed voice/SMS/video/chat into your apps; two-factor, call flows, notifications.

📆 Meeting Services

Scheduling, webinars, and cross-platform bridges.

📹 Video Conferencing

HD video, recording, layout controls, webinars (Zoom/Teams/Webex).

📁 File Sharing

Versioning, external collaboration, journaling, eDiscovery.

📧 Hosted Email

Secure mail, anti-spam, archiving, retention, and DLP.

💬 Instant Messaging

Persistent chat, presence, channels, and governance.

🤖 Live Chat & Chatbots

Web chat widgets, bot flows, agent handoff, CRM logging.

🔄 Application Integration

Integration Platform as a Service (iPaaS) for low-code workflows across SaaS/DB/API.

🧑‍💻 CRM Integration

Salesforce/HubSpot/Zendesk connectors—click-to-call, transcripts, analytics.

📝 Transcription Services

Speech-to-text, diarization, redaction, and search.

📡 Managed Wi-Fi

Surveys, heatmaps, RF tuning, identity-aware access, captive portals.

📊 Network Monitoring

Topology maps, flows, app health, SLA tracking.

📋 Project Management

PMO tooling: Gantt/kanban, dependencies, approvals, reporting.

💸 Expense Management

Telecom/IT spend controls, policies, workflows, reconciliation.

VI. Devices & Monitoring

📱 Handsets & Devices

Desk phones, headsets, rugged mobiles, tablets; staging, provisioning, lifecycle.

💳 SIM Cards

Pool plans, eSIM, global roaming, lifecycle management.

🔒 MDM/UEM — Mobile/Unified Endpoint Management

Policies, posture, remote wipe, compliance checks, application control.

🔄 Wireless Backup & Failover

LTE/5G out-of-band management and auto-failover for continuity.

🦺 PPE & Occupancy Detection

Video/IoT analytics for safety zones, occupancy counts, alerts.

🌍 Environmental Monitoring

Temperature/humidity/air-quality sensors with alerts.

📊 Dashboards

Unified observability—logs, metrics, traces, KPIs, executive views.

📞 Wireless Voice

Mobile voice plans, pooling, device lifecycle, international dialing.

VII. AI, IoT & Emerging

🤖 AIaaS — Artificial Intelligence as a Service

Natural Language Processing (NLP), Computer Vision (CV), speech, recommendations; pre-built and custom endpoints.

📈 MLaaS — Machine Learning as a Service

Data prep, training, deployment, Explainable AI (XAI), and MLOps pipelines.

🎨 GPUaaS — Graphics Processing Unit as a Service

On-demand accelerators for training, inference, rendering, visualization.

⚡ HPCaaS — High-Performance Computing as a Service

Massively parallel compute (InfiniBand/parallel FS) for simulation/research.

🌐 EaaS — Edge as a Service

Compute, caching, and security at Points of Presence (PoPs) near users/devices.

🧭 Edge Computing

Design patterns for local inference, offline tolerance, near-device processing.

⛓️ Blockchain

Immutable ledgers, smart contracts, identity/attestation, supply-chain traceability.

🥽 VR/AR Solutions

Virtual/Augmented Reality for training, remote assist, collaboration.

🌍 Internet of Things (IoT)

Sensors, gateways, Subscriber Identity Module (SIM) lifecycle, secure OT/IT convergence, data pipelines.

VIII. Managed IT & FinOps/TEM

🧑‍💻 Managed Services

24×7 service desk, patching, backup, configuration/state management, change control, continuous improvement.

💹 FinOps — Financial Operations as a Service

Multi-cloud cost governance: visibility, forecasting, rightsizing, commitments, executive scorecards.

💸 TEM — Telecom Expense Management

Inventory, contract/invoice audit, optimization, lifecycle ordering/disconnects; typical 10–30% savings in year one.

IX. Field & Physical

👷 On-site Field Technicians

Surveys, installs, turn-ups, cutovers, moves/adds/changes (MACD), break/fix dispatch; nationwide coverage.

🧵 Structured Cabling

Fiber/coax/copper—tested, labeled, documented; cabinet/rack dressing and standards compliance.

🔌 Data Center Cross-Connects

Carrier/cloud/IX cross-connect orchestration (LOAs, scheduling, verification).

🛠️ Helpdesk IT Support

Ticketing/triage, remote hands, end-user support, executive white-glove assistance.

X. Operations & Monitoring

📡 RMM — Remote Monitoring & Management

Agent/agentless monitoring, patch orchestration, software distribution, automated remediation.

🔧 NOCaaS — Network Operations Center as a Service

Availability/capacity/performance watch, vendor escalation, runbook execution, real-time dashboards.

🛡️ SOCaaS — Security Operations Center as a Service

24×7 detection, analysis, and response with SLAs on Mean Time To Detect (MTTD) and Mean Time To Respond (MTTR).

📊 Centralized Dashboards & Analytics

Roll-up of logs/metrics/incidents, SLA scorecards, and executive reporting.

🧰 Break/Fix Dispatch

Coordinated parts/tech arrival windows, root-cause analysis, and post-incident review.

📞 Contact Our Technology Team

📧 Contact Information

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• Email: technology@solveforce.com
• Specialized Teams: Every technology service category covered
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🌟 Why Choose SolveForce for Technology Services?

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Ready to modernize your technology infrastructure with comprehensive IT and telecom solutions? Contact SolveForce at (888) 765-8301 to get started today.

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