Compliance & Security

Comprehensive security certifications, compliance standards, audit reports, and regulatory framework documentation demonstrating SOLVEFORCE's commitment to enterprise-grade security, data protection, and industry-specific compliance requirements.

πŸ›‘οΈ Security & Compliance Overview

SOLVEFORCE maintains the highest standards of security and compliance across all service offerings, infrastructure, and business operations. Our comprehensive compliance program ensures adherence to industry regulations, international standards, and customer-specific requirements while maintaining operational excellence and business continuity.

πŸ“Š Compliance Dashboard

Current Certification Status:

  • SOC 2 Type II βœ… - Annual certification maintained since 2019
  • ISO 27001:2013 βœ… - Information Security Management System
  • ISO 9001:2015 βœ… - Quality Management System certification
  • PCI DSS Level 1 βœ… - Payment Card Industry Data Security Standard
  • HIPAA Compliance βœ… - Healthcare Information Portability and Accountability
  • FedRAMP Authorized βœ… - Federal Risk and Authorization Management Program
  • NIST Cybersecurity Framework βœ… - Comprehensive implementation

Industry-Specific Certifications:

  • FISMA Compliance - Federal Information Security Management Act
  • GDPR Compliance - General Data Protection Regulation (EU)
  • CCPA Compliance - California Consumer Privacy Act
  • FERPA Compliance - Family Educational Rights and Privacy Act
  • SOX Compliance - Sarbanes-Oxley Act financial controls

πŸ“‹ SOC 2 Type II Compliance

πŸ”’ Service Organization Control (SOC) 2 Type II

Overview: SOLVEFORCE maintains SOC 2 Type II compliance, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy of customer data and systems.

Certification Details:

  • Audit Period: January 1, 2024 - December 31, 2024
  • Auditing Firm: Deloitte & Touche LLP
  • Certification Date: March 15, 2024
  • Next Audit Scheduled: Q1 2025
  • Report Access: Available to customers under NDA

SOC 2 Trust Service Criteria Coverage:

Security (Common Criteria):
  Physical Access Controls:
    - Biometric access systems at all data centers
    - 24/7 security personnel and video surveillance
    - Multi-factor authentication for facility access
    
  Logical Access Controls:
    - Role-based access control (RBAC) implementation
    - Privileged access management (PAM) systems
    - Regular access reviews and certification processes
    
  System Operations:
    - Change management and configuration control
    - Monitoring and incident response procedures
    - Vulnerability management and patch deployment

Availability:
  Service Level Management:
    - 99.99% uptime SLA with financial penalties
    - Redundant systems and failover capabilities
    - Disaster recovery and business continuity plans
    
  Capacity Management:
    - Real-time monitoring and alerting systems
    - Automated scaling and load balancing
    - Proactive capacity planning and forecasting

Processing Integrity:
  Data Processing Controls:
    - Input validation and error handling
    - Transaction logging and audit trails
    - Data integrity verification and checksums
    
  Quality Assurance:
    - Automated testing and validation procedures
    - Change control and approval processes
    - Performance monitoring and optimization

Confidentiality:
  Data Classification:
    - Comprehensive data classification framework
    - Encryption at rest and in transit (AES-256)
    - Secure key management and rotation policies
    
  Access Restrictions:
    - Need-to-know access principles
    - Data loss prevention (DLP) systems
    - Secure disposal and data destruction procedures

Privacy:
  Personal Information Handling:
    - Privacy impact assessments for new services
    - Data minimization and retention policies
    - Individual rights management and response procedures
    
  Consent Management:
    - Explicit consent collection and documentation
    - Opt-out mechanisms and preference management
    - Third-party data sharing agreements and controls

Key SOC 2 Metrics and Results:

  • Zero significant security incidents during audit period
  • 100% of access reviews completed within defined timeframes
  • 99.99% system availability achieved across all monitored services
  • <5 minutes average incident response time for critical issues

πŸ“„ SOC 2 Report Access

For Current Customers:

  • Portal Access: Available through customer portal with secure login
  • Request Process: Submit formal request through account manager
  • NDA Requirements: Mutual non-disclosure agreement required
  • Review Sessions: Scheduled briefings with security team available

For Prospective Customers:

  • Executive Summary: Public summary of compliance status
  • Due Diligence Process: Full report available during procurement
  • Security Questionnaires: Comprehensive responses based on SOC 2 controls
  • Third-Party Validation: Independent auditor contact information provided

πŸ›οΈ ISO Certifications

πŸ“œ ISO 27001:2013 - Information Security Management System

Certification Overview: SOLVEFORCE maintains ISO 27001:2013 certification, demonstrating systematic approach to managing sensitive company and customer information through comprehensive information security management system (ISMS).

Certification Details:

  • Certification Body: BSI Group America Inc.
  • Certificate Number: IS 645789
  • Issue Date: June 1, 2023
  • Expiry Date: May 31, 2026
  • Scope: Information security management for telecommunications and IT services
  • Surveillance Audits: Annual (next scheduled September 2024)

ISO 27001 Implementation Framework:

ISMS Components:
  Risk Management:
    - Comprehensive risk assessment methodology
    - Risk treatment plans and implementation tracking
    - Regular risk review and update procedures
    
  Security Policy Framework:
    - Information security policy and procedures
    - Acceptable use policies and guidelines
    - Incident response and business continuity procedures
    
  Asset Management:
    - Complete asset inventory and classification
    - Asset handling and protection procedures
    - Secure disposal and destruction processes
    
  Human Resource Security:
    - Background screening and verification procedures
    - Security awareness training and certification
    - Disciplinary processes and termination procedures
    
  Physical and Environmental Security:
    - Secure areas and physical access controls
    - Equipment protection and maintenance procedures
    - Environmental monitoring and protection systems
    
  Communications and Operations Management:
    - Operational procedures and responsibilities
    - Third-party service delivery management
    - System planning and acceptance procedures
    
  Access Control:
    - Business requirement-based access control
    - User access management and provisioning
    - Network access control and monitoring
    
  Information Systems Acquisition:
    - Security requirements analysis and specification
    - Correct processing in applications
    - Cryptographic controls and key management
    
  Information Security Incident Management:
    - Reporting information security events and weaknesses
    - Management of information security incidents
    - Collection of evidence and forensic procedures
    
  Business Continuity Management:
    - Including information security in business continuity
    - Business continuity and risk assessment
    - Developing and implementing continuity plans
    
  Compliance:
    - Compliance with legal requirements
    - Compliance with security policies and standards
    - Information systems audit considerations

ISO 27001 Performance Metrics:

  • 1,247 security controls implemented and monitored
  • Zero non-conformities identified in latest surveillance audit
  • 100% employee completion rate for security awareness training
  • <30 minutes average time to implement emergency security changes

πŸ“œ ISO 9001:2015 - Quality Management System

Certification Overview: ISO 9001:2015 certification demonstrates SOLVEFORCE's commitment to quality management principles, customer satisfaction, and continuous improvement across all business processes.

Certification Details:

  • Certification Body: Lloyd's Register Quality Assurance
  • Certificate Number: QMS 987654
  • Issue Date: September 15, 2023
  • Expiry Date: September 14, 2026
  • Scope: Design and delivery of telecommunications and IT services
  • Surveillance Audits: Annual (next scheduled November 2024)

Quality Management System Framework:

QMS Principles Implementation:
  Customer Focus:
    - Customer satisfaction surveys and feedback analysis
    - Voice of customer integration in service design
    - Customer complaint handling and resolution procedures
    
  Leadership:
    - Quality policy communication and implementation
    - Management review and improvement initiatives
    - Resource allocation and quality objective setting
    
  Engagement of People:
    - Competence development and training programs
    - Employee engagement and suggestion systems
    - Performance recognition and reward programs
    
  Process Approach:
    - Process mapping and documentation
    - Process performance monitoring and measurement
    - Process improvement and optimization initiatives
    
  Improvement:
    - Continuous improvement methodology and tools
    - Corrective and preventive action systems
    - Innovation and best practice sharing programs
    
  Evidence-Based Decision Making:
    - Data collection and analysis procedures
    - Performance metrics and KPI dashboards
    - Regular management reviews and assessments
    
  Relationship Management:
    - Supplier evaluation and management procedures
    - Partner relationship development and maintenance
    - Stakeholder communication and engagement strategies

πŸ’³ PCI DSS Compliance

πŸ”’ PCI DSS Level 1 Service Provider

Compliance Overview: SOLVEFORCE maintains PCI DSS Level 1 Service Provider compliance, the highest level of payment card industry security certification, ensuring secure handling of credit card information and payment processing.

Compliance Details:

  • PCI DSS Version: 4.0
  • Compliance Level: Level 1 Service Provider
  • QSA Firm: Trustwave SpiderLabs
  • Report on Compliance (ROC) Date: February 28, 2024
  • Attestation of Compliance (AOC) Date: March 15, 2024
  • Next Assessment: Q1 2025

PCI DSS Requirements Implementation:

Requirement 1: Install and maintain network security controls
  Implementation:
    - Next-generation firewalls with deep packet inspection
    - Network segmentation and isolation controls
    - Regular firewall rule reviews and optimization
    
Requirement 2: Apply secure configurations to all system components
  Implementation:
    - Hardened system configurations and baselines
    - Automated configuration management and monitoring
    - Regular vulnerability assessments and remediation
    
Requirement 3: Protect stored account data
  Implementation:
    - Strong cryptography for data protection (AES-256)
    - Secure key management and rotation procedures
    - Data retention and secure disposal policies
    
Requirement 4: Protect cardholder data with strong cryptography
  Implementation:
    - TLS 1.3 encryption for all data transmission
    - End-to-end encryption for payment processing
    - Certificate management and rotation procedures
    
Requirement 5: Protect all systems and networks from malicious software
  Implementation:
    - Enterprise anti-malware solutions
    - Real-time threat detection and response
    - Regular malware signature updates
    
Requirement 6: Develop and maintain secure systems and software
  Implementation:
    - Secure development lifecycle (SDLC) processes
    - Code review and security testing procedures
    - Vulnerability management and patch deployment
    
Requirement 7: Restrict access to system components and cardholder data
  Implementation:
    - Role-based access control (RBAC) systems
    - Principle of least privilege enforcement
    - Regular access reviews and certification
    
Requirement 8: Identify users and authenticate access
  Implementation:
    - Multi-factor authentication for all access
    - Strong password policies and enforcement
    - User provisioning and deprovisioning procedures
    
Requirement 9: Restrict physical access to cardholder data
  Implementation:
    - Physical access controls and monitoring
    - Media handling and destruction procedures
    - Visitor management and escort policies
    
Requirement 10: Log and monitor all access to system components and data
  Implementation:
    - Comprehensive logging and audit trail procedures
    - Real-time monitoring and alerting systems
    - Log review and analysis procedures
    
Requirement 11: Test security of systems and networks regularly
  Implementation:
    - Quarterly vulnerability scans and penetration testing
    - Security testing and validation procedures
    - Network and application security assessments
    
Requirement 12: Support information security with organizational policies
  Implementation:
    - Comprehensive information security policies
    - Security awareness training and testing
    - Incident response and forensic procedures

PCI DSS Validation Results:

  • 100% compliance with all applicable PCI DSS requirements
  • Zero high-risk vulnerabilities identified in quarterly scans
  • 99.99% logging success rate across all monitored systems
  • <15 minutes average time to detect and alert on suspicious activities

πŸ₯ HIPAA Compliance

πŸ“‹ Healthcare Information Portability and Accountability Act

Compliance Overview: SOLVEFORCE maintains comprehensive HIPAA compliance for healthcare customers, ensuring protection of Protected Health Information (PHI) and adherence to healthcare industry regulations.

HIPAA Compliance Framework:

Administrative Safeguards:
  Security Officer and Workforce Training:
    - Designated HIPAA Security Officer
    - Regular workforce security training and certification
    - Security incident response procedures
    
  Access Management:
    - Unique user identification and authentication
    - Automatic logoff and session management
    - Role-based access controls for PHI access
    
  Audit Controls:
    - Comprehensive audit logging for PHI access
    - Regular audit reviews and analysis
    - Audit trail protection and retention procedures
    
  Information Access Management:
    - Access authorization and establishment procedures
    - Access modification and termination procedures
    - Information access documentation and approval

Physical Safeguards:
  Facility Access Controls:
    - Physical access controls and monitoring
    - Workstation use restrictions and controls
    - Media controls and destruction procedures
    
  Workstation Security:
    - Workstation configuration and security controls
    - Automatic screen locks and session timeouts
    - Physical workstation protection procedures
    
  Device and Media Controls:
    - Media access and use procedures
    - Disposal and reuse procedures for PHI-containing media
    - Accountability procedures for hardware and electronic media

Technical Safeguards:
  Access Control:
    - Unique user identification systems
    - Emergency access procedures for PHI
    - Automatic logoff and session management controls
    
  Audit Controls:
    - Hardware, software, and procedural mechanisms
    - Recording and examination of access to PHI
    - Audit review and reporting procedures
    
  Integrity:
    - Protection of PHI from improper alteration or destruction
    - Electronic signature and authentication systems
    - Data integrity verification and validation procedures
    
  Transmission Security:
    - End-to-end encryption for PHI transmission
    - Network controls for PHI communication
    - Data transmission integrity and authentication

HIPAA Business Associate Agreements:

  • Comprehensive BAA Coverage: All healthcare customers protected
  • Risk Assessment Integration: Regular HIPAA risk assessments
  • Breach Notification Procedures: Documented incident response protocols
  • Compliance Monitoring: Continuous monitoring and reporting capabilities

🎯 Industry-Specific Compliance

πŸ›οΈ Federal Risk and Authorization Management Program (FedRAMP)

Authorization Status: SOLVEFORCE Cloud Services Platform maintains FedRAMP Authorization at the Moderate Impact Level, enabling service to federal agencies and government contractors.

FedRAMP Details:

  • Authorization Type: Agency Authorization to Operate (ATO)
  • Impact Level: Moderate
  • Authorizing Agency: Department of Health and Human Services (HHS)
  • Initial Authorization: August 2022
  • Current ATO Expiry: August 2025
  • 3PAO Assessment Organization: A-LIGN Compliance and Security

FedRAMP Security Controls Implementation:

NIST SP 800-53 Control Families:
  Access Control (AC): 25 controls implemented
  Awareness and Training (AT): 5 controls implemented
  Audit and Accountability (AU): 12 controls implemented
  Assessment, Authorization (CA): 9 controls implemented
  Configuration Management (CM): 14 controls implemented
  Contingency Planning (CP): 13 controls implemented
  Identification and Authentication (IA): 12 controls implemented
  Incident Response (IR): 10 controls implemented
  Maintenance (MA): 6 controls implemented
  Media Protection (MP): 8 controls implemented
  Physical and Environmental (PE): 20 controls implemented
  Planning (PL): 9 controls implemented
  Personnel Security (PS): 8 controls implemented
  Risk Assessment (RA): 6 controls implemented
  System and Services Acquisition (SA): 22 controls implemented
  System and Communications Protection (SC): 45 controls implemented
  System and Information Integrity (SI): 17 controls implemented

Continuous Monitoring Requirements:

  • Monthly Vulnerability Scans: Authenticated and unauthenticated scanning
  • Quarterly Penetration Testing: External and internal security assessments
  • Annual Assessment: Comprehensive security control assessment
  • ConMon Reporting: Monthly POA&M and security metrics reporting

πŸ“š Family Educational Rights and Privacy Act (FERPA)

Educational Institution Compliance: SOLVEFORCE provides FERPA-compliant services for educational institutions, protecting student educational records and ensuring compliance with federal education privacy requirements.

FERPA Compliance Framework:

Educational Record Protection:
  Access Controls:
    - Role-based access to educational records
    - Parent and student access rights management
    - Directory information handling procedures
    
  Disclosure Controls:
    - Prior written consent requirements
    - Disclosure tracking and documentation
    - Legitimate educational interest verification
    
  Data Security:
    - Encryption of educational records in transit and at rest
    - Secure backup and recovery procedures
    - Audit trails for all record access and modifications
    
  Rights Management:
    - Student and parent rights notification procedures
    - Access request handling and fulfillment
    - Record correction and amendment procedures

πŸ’° Sarbanes-Oxley Act (SOX) Compliance

Financial Controls and Reporting: For publicly traded customers and internal financial operations, SOLVEFORCE maintains SOX compliance controls ensuring accurate financial reporting and internal control effectiveness.

SOX Section 404 Controls:

Internal Control Framework:
  Entity-Level Controls:
    - Code of ethics and conduct policies
    - Management oversight and authorization
    - Competence and integrity of personnel
    
  IT General Controls:
    - Change management procedures
    - Logical access controls and user management
    - Computer operations and backup procedures
    
  Application Controls:
    - Input validation and error handling
    - Processing controls and completeness checks
    - Output controls and reporting accuracy
    
  Financial Reporting Controls:
    - Period-end financial reporting procedures
    - Management review controls and approval
    - External reporting and disclosure controls

🌍 International Compliance

πŸ‡ͺπŸ‡Ί General Data Protection Regulation (GDPR)

EU Data Protection Compliance: SOLVEFORCE maintains comprehensive GDPR compliance for processing personal data of EU citizens, ensuring data protection rights and regulatory adherence.

GDPR Implementation Framework:

Data Protection Principles:
  Lawfulness, Fairness, and Transparency:
    - Legal basis identification and documentation
    - Clear privacy notices and consent mechanisms
    - Transparent data processing procedures
    
  Purpose Limitation:
    - Specific purpose definition for data collection
    - Data use restriction to specified purposes
    - Purpose compatibility assessments
    
  Data Minimization:
    - Data collection limitation to necessary purposes
    - Regular data review and deletion procedures
    - Privacy by design implementation
    
  Accuracy:
    - Data accuracy verification procedures
    - Data correction and update mechanisms
    - Quality assurance and validation processes
    
  Storage Limitation:
    - Data retention period specification
    - Automated deletion and archival procedures
    - Legal hold and litigation support processes
    
  Integrity and Confidentiality:
    - Technical and organizational security measures
    - Encryption and access control implementation
    - Data breach detection and notification procedures
    
  Accountability:
    - Data protection impact assessments (DPIA)
    - Records of processing activities
    - Data protection officer (DPO) appointment

Individual Rights Management:

  • Right of Access: Data subject access request processing (within 30 days)
  • Right to Rectification: Data correction and update procedures
  • Right to Erasure: "Right to be forgotten" implementation
  • Right to Restrict Processing: Processing limitation mechanisms
  • Right to Data Portability: Data export and transfer capabilities
  • Right to Object: Opt-out and objection handling procedures

πŸ‡ΊπŸ‡Έ California Consumer Privacy Act (CCPA)

California Privacy Rights Compliance: Comprehensive CCPA compliance ensuring California consumer privacy rights protection and regulatory adherence.

CCPA Rights Implementation:

Consumer Rights Framework:
  Right to Know:
    - Personal information collection disclosure
    - Data source and purpose specification
    - Third-party sharing transparency
    
  Right to Delete:
    - Deletion request processing procedures
    - Verification and authentication mechanisms
    - Business record retention exceptions
    
  Right to Opt-Out:
    - Sale of personal information opt-out mechanisms
    - "Do Not Sell My Personal Information" link implementation
    - Third-party data sharing restrictions
    
  Right to Non-Discrimination:
    - Equal service and pricing policies
    - Incentive program compliance procedures
    - Financial incentive disclosure requirements

πŸ” Audit Reports and Documentation

πŸ“Š Annual Security Assessment Report

Comprehensive Security Posture Analysis: Annual third-party security assessment providing detailed analysis of security controls, risk management, and compliance posture across all SOLVEFORCE operations.

2024 Security Assessment Highlights:

Assessment Scope:
  Infrastructure Security:
    - Network architecture and segmentation analysis
    - Cloud security configuration review
    - Endpoint protection and monitoring assessment
    
  Application Security:
    - Code review and vulnerability assessment
    - API security and authentication analysis
    - Web application security testing
    
  Data Security:
    - Data classification and protection analysis
    - Encryption implementation review
    - Data loss prevention effectiveness assessment
    
  Operational Security:
    - Incident response capability assessment
    - Security awareness training effectiveness
    - Vendor and third-party risk management review

Key Assessment Results:

  • Security Maturity Score: 4.8/5.0 (Industry average: 3.2/5.0)
  • Vulnerability Management: 99.7% remediation rate within SLA
  • Incident Response: 100% of incidents contained within defined timeframes
  • Compliance Adherence: 100% compliance with all applicable regulations

πŸ“‹ Penetration Testing Reports

Quarterly Security Testing: Regular penetration testing by certified ethical hackers to identify vulnerabilities and validate security control effectiveness.

Q2 2024 Penetration Test Summary:

Testing Methodology:
  External Penetration Testing:
    - Network perimeter and firewall testing
    - Web application vulnerability assessment
    - Social engineering and phishing simulation
    
  Internal Penetration Testing:
    - Lateral movement and privilege escalation testing
    - Internal network segmentation validation
    - Active Directory and authentication testing
    
  Wireless Security Testing:
    - Wi-Fi security configuration assessment
    - Wireless network penetration testing
    - Rogue access point detection testing
    
  Physical Security Testing:
    - Facility access control testing
    - Badge cloning and tailgating assessment
    - Physical security awareness evaluation

Testing Results and Remediation:

  • Critical Vulnerabilities: 0 identified
  • High-Risk Vulnerabilities: 2 identified and remediated within 72 hours
  • Medium-Risk Vulnerabilities: 8 identified and remediated within 30 days
  • Low-Risk Vulnerabilities: 15 identified and remediated within 90 days

πŸ“ž Compliance Support and Resources

🀝 Customer Compliance Support

Compliance Assistance Services:

  • Compliance Questionnaire Responses: Detailed responses to security questionnaires
  • Audit Support: Assistance during customer security audits and assessments
  • Documentation Provision: Compliance documentation and certification sharing
  • Technical Briefings: Security and compliance architecture discussions

Available Documentation:

  • SOC 2 Type II Reports: Available under NDA to qualified customers
  • Security Architecture Diagrams: High-level and detailed infrastructure documentation
  • Compliance Matrix: Mapping of customer requirements to SOLVEFORCE controls
  • Incident Response Procedures: Emergency contact and response documentation

πŸ“ž Compliance Team Contact

Compliance and Security Leadership:

  • Chief Information Security Officer: David Kim (david.kim@solveforce.com)
  • Compliance Director: Maria Santos (maria.santos@solveforce.com)
  • Privacy Officer: Jennifer Lee (jennifer.lee@solveforce.com)
  • GRC Manager: Michael Brown (michael.brown@solveforce.com)

Contact Methods:

  • General Compliance: compliance@solveforce.com
  • Security Incidents: security@solveforce.com (24/7 monitored)
  • Privacy Questions: privacy@solveforce.com
  • Audit Requests: audits@solveforce.com

πŸ“š Training and Awareness Resources

Employee Training Programs:

  • Security Awareness Training: Monthly interactive training modules
  • Compliance Training: Role-specific compliance requirement training
  • Incident Response Training: Quarterly tabletop exercises and simulations
  • Privacy Training: Annual data protection and privacy rights training

Customer Training Opportunities:

  • Compliance Webinars: Monthly educational sessions on regulatory updates
  • Best Practice Workshops: Hands-on training for compliance implementation
  • Certification Programs: Professional development and credential support
  • Industry Forums: Participation in compliance and security conferences

Your Trusted Compliance Partner – SOLVEFORCE Security & Compliance Program.

Comprehensive compliance management, continuous security monitoring, and proactive risk management ensuring your business operates securely within regulatory requirements while maintaining operational excellence and customer trust.