8×8

Provider Overview

8×8 is a leading provider of cloud-based unified communications, contact center, and CPaaS (Communications Platform as a Service) solutions, serving businesses worldwide with comprehensive communication technologies.

Services Offered

8×8 Work: Unified communications platform with voice, video, chat, and meetings
8×8 Contact Center: Omnichannel contact center solution
8×8 CPaaS: Communications APIs for developers
8×8 Video Meetings: Enterprise video conferencing
8×8 Team Messaging: Secure team collaboration platform

Key Features

Global Reach: International calling and presence in 40+ countries
AI-Powered Analytics: Advanced analytics and conversation intelligence
Omnichannel Experience: Seamless customer journey across all channels
Enterprise Security: SOC 2, HIPAA, and GDPR compliance
Mobile-First Design: Native mobile apps for iOS and Android

Target Markets

Mid-market and enterprise businesses
Global organizations with international presence
Contact centers and customer service organizations
Companies requiring advanced analytics and AI

Industry Solutions

Healthcare: HIPAA-compliant communications
Financial Services: Secure, compliant communications
Technology: Scalable solutions for tech companies
Professional Services: Collaboration tools for service providers

8×8 Product Portfolio

8×8 Work (UCaaS)

Business Phone: Cloud-based phone system with advanced features
Video Meetings: HD video conferencing with screen sharing
Team Chat: Persistent messaging with file sharing
Contact Center: Integrated contact center capabilities
Analytics: Real-time and historical reporting

8×8 Contact Center

Omnichannel Routing: Intelligent routing across voice, chat, email, SMS
Workforce Management: Advanced scheduling and forecasting
Quality Management: Call recording, monitoring, and coaching
Real-Time Analytics: Live dashboards and reporting
AI Insights: Conversation analytics and sentiment analysis

8×8 CPaaS (Communications Platform as a Service)

Voice APIs: Programmable voice calling capabilities
SMS APIs: Global SMS messaging services
Video APIs: Embedded video communication
Chat APIs: In-app messaging capabilities
Verification APIs: Two-factor authentication services

Technical Specifications

Platform Architecture

Cloud-Native: Built on modern cloud architecture
Global Infrastructure: Redundant data centers worldwide
API-First: Comprehensive APIs for integration
Scalability: Auto-scaling to meet demand
Security: End-to-end encryption and compliance

Integration Capabilities

CRM Integration: Salesforce, HubSpot, Microsoft Dynamics
Productivity Tools: Microsoft Teams, Google Workspace, Slack
Helpdesk Systems: Zendesk, ServiceNow, Freshdesk
ERP Systems: SAP, Oracle, NetSuite
Custom Applications: RESTful APIs for custom integrations

Compliance & Security

SOC 2 Type II: Certified security controls
HIPAA: Healthcare compliance capabilities
GDPR: European data protection compliance
PCI DSS: Payment card industry compliance
FedRAMP: Government security standards

Why Choose 8×8 Through SolveForce?

Expert Implementation

Comprehensive Assessment: Detailed analysis of communication needs
Solution Design: Custom 8×8 deployment architecture
Migration Planning: Seamless transition from existing systems
User Training: Comprehensive training for all users and administrators

Ongoing Optimization

Performance Monitoring: Continuous monitoring of system performance
Usage Analytics: Regular analysis of usage patterns and optimization
Feature Adoption: Guidance on leveraging advanced features
Strategic Planning: Long-term communication strategy development

Enhanced Value

Competitive Pricing: Access to special SolveForce pricing tiers
Contract Optimization: Expert contract negotiation and terms
Multi-Vendor Management: Integrated management with other providers
ROI Measurement: Detailed ROI tracking and reporting

Implementation Process

Phase 1: Discovery & Design

Requirements Analysis: Comprehensive needs assessment
Current State Review: Analysis of existing communication infrastructure
Solution Architecture: Custom 8×8 deployment design
Project Planning: Detailed implementation timeline and milestones

Phase 2: Configuration & Testing

Platform Setup: 8×8 platform configuration and customization
Integration Development: API integrations with existing systems
Security Configuration: Security settings and compliance setup
User Acceptance Testing: Comprehensive testing with key users

Phase 3: Migration & Go-Live

Data Migration: Migration of users, contacts, and configurations
Parallel Operation: Running old and new systems in parallel
Go-Live Support: Dedicated support during transition
Post-Implementation Review: Performance review and optimization

Pricing & Packages

8×8 Work Plans

Express: Basic UCaaS features for small teams
X2: Advanced features including video meetings
X4: Complete UCaaS with contact center
X6: Enterprise features with advanced analytics

8×8 Contact Center Plans

X1: Basic contact center functionality
X2: Advanced omnichannel capabilities
X4: Enterprise contact center with AI
X6: Premium contact center with advanced analytics

Pricing Benefits Through SolveForce

Volume Discounts: Access to enterprise pricing tiers
Flexible Terms: Customized contract terms and conditions
Cost Optimization: Regular pricing reviews and optimization
Budget Planning: Predictable monthly costs with detailed forecasting

📞 Get 8×8 Through SolveForce

Ready to transform your communications with 8×8?

Contact SolveForce:

Phone: (888) 765-8301
Email: ucaas@solveforce.com
8×8 Specialists: Available for immediate consultation

Implementation Timeline:

Week 1-2: Discovery and solution design
Week 3-4: Configuration and integration setup
Week 5-6: Testing and user training
Week 7: Go-live and optimization

Next Steps:

Schedule a consultation with our 8×8 specialists
Receive a custom 8×8 solution design and pricing
Review implementation timeline and support structure
Begin implementation with dedicated project management

SolveForce - Your Expert Partner for 8×8 Unified Communications