πŸ›œ Services API

Comprehensive API for managing all SolveForce telecommunications and IT services - from provisioning to monitoring to optimization.

🎯 Overview

The Services API provides complete programmatic control over:

  • Service Provisioning: Deploy new telecommunications and IT services
  • Service Management: Monitor, modify, and optimize existing services
  • Service Discovery: Find available services and pricing
  • Service Integration: Connect services with existing infrastructure
  • Service Analytics: Monitor performance and usage metrics

πŸ” Authentication

All Services API endpoints require authentication with appropriate service permissions:

Authorization: Bearer your_api_key_here
Content-Type: application/json

πŸ“Š Core Service Categories

🌐 Connectivity Services

Internet & Fiber

GET /api/v1/services/connectivity/internet
POST /api/v1/services/connectivity/internet
PUT /api/v1/services/connectivity/internet/{service_id}
DELETE /api/v1/services/connectivity/internet/{service_id}

Create Internet Service:

{
  "account_id": "acc_123456789",
  "service_type": "fiber",
  "bandwidth": "1000mbps",
  "location": {
    "address": "123 Business Ave",
    "city": "Enterprise City",
    "state": "TX",
    "zip": "75001"
  },
  "sla": "enterprise",
  "billing_cycle": "monthly"
}

Network Infrastructure

GET /api/v1/services/connectivity/networks
POST /api/v1/services/connectivity/networks

Deploy Network:

{
  "network_type": "mpls",
  "topology": "hub_and_spoke",
  "locations": [
    {
      "id": "loc_headquarters",
      "address": "123 Main St, Dallas, TX",
      "role": "hub"
    },
    {
      "id": "loc_branch_austin",
      "address": "456 Tech Blvd, Austin, TX",
      "role": "spoke"
    }
  ],
  "bandwidth": "500mbps",
  "redundancy": true
}

πŸ“ž Voice Services

Business Phone Systems

GET /api/v1/services/voice/systems
POST /api/v1/services/voice/systems

Deploy Phone System:

{
  "system_type": "cloud_pbx",
  "features": [
    "auto_attendant",
    "call_forwarding",
    "voicemail_to_email",
    "conference_bridge"
  ],
  "users": 50,
  "phone_numbers": [
    {
      "type": "local",
      "area_code": "214",
      "quantity": 5
    },
    {
      "type": "toll_free",
      "quantity": 1
    }
  ],
  "integrations": ["crm_salesforce", "helpdesk_zendesk"]
}

Contact Center

GET /api/v1/services/voice/contact-centers
POST /api/v1/services/voice/contact-centers

Create Contact Center:

{
  "center_type": "omnichannel",
  "channels": ["voice", "chat", "email", "sms"],
  "agent_count": 25,
  "features": [
    "intelligent_routing",
    "real_time_analytics",
    "call_recording",
    "quality_monitoring"
  ],
  "ai_features": {
    "sentiment_analysis": true,
    "auto_transcription": true,
    "predictive_dialing": true
  }
}

☁️ Cloud Services

Infrastructure as a Service (IaaS)

GET /api/v1/services/cloud/infrastructure
POST /api/v1/services/cloud/infrastructure

Deploy Cloud Infrastructure:

{
  "deployment_type": "multi_cloud",
  "providers": ["aws", "azure", "gcp"],
  "regions": ["us-east-1", "us-west-2"],
  "resources": [
    {
      "type": "virtual_machine",
      "specifications": {
        "cpu": 8,
        "memory": "32GB",
        "storage": "500GB SSD",
        "os": "ubuntu-20.04"
      },
      "quantity": 5
    },
    {
      "type": "load_balancer",
      "tier": "application",
      "ssl_termination": true
    }
  ],
  "auto_scaling": {
    "enabled": true,
    "min_instances": 2,
    "max_instances": 20
  }
}

Platform as a Service (PaaS)

GET /api/v1/services/cloud/platforms
POST /api/v1/services/cloud/platforms

πŸ”’ Security Services

Managed Security Services

GET /api/v1/services/security/managed
POST /api/v1/services/security/managed

Deploy Security Service:

{
  "service_type": "managed_soc",
  "coverage": "24x7x365",
  "services": [
    "threat_monitoring",
    "incident_response",
    "vulnerability_management",
    "compliance_reporting"
  ],
  "threat_intelligence": true,
  "compliance_frameworks": ["soc2", "hipaa", "pci_dss"],
  "response_time": {
    "critical": "15_minutes",
    "high": "1_hour",
    "medium": "4_hours"
  }
}

Cybersecurity Infrastructure

GET /api/v1/services/security/infrastructure
POST /api/v1/services/security/infrastructure

πŸ€– AI & Automation Services

AI Platform Services

GET /api/v1/services/ai/platforms
POST /api/v1/services/ai/platforms

Deploy AI Platform:

{
  "platform_type": "machine_learning",
  "capabilities": [
    "natural_language_processing",
    "computer_vision",
    "predictive_analytics",
    "recommendation_engine"
  ],
  "compute_tier": "gpu_optimized",
  "data_sources": [
    "customer_database",
    "transaction_logs",
    "social_media_feeds"
  ],
  "models": [
    {
      "name": "customer_churn_prediction",
      "type": "classification",
      "framework": "tensorflow"
    }
  ]
}

πŸ“ˆ Service Management Operations

Service Status and Monitoring

GET /api/v1/services/{service_id}/status
GET /api/v1/services/{service_id}/metrics
GET /api/v1/services/{service_id}/health

Response Example:

{
  "service_id": "svc_fiber_enterprise_001",
  "status": "operational",
  "uptime_percentage": 99.99,
  "last_incident": "2025-01-01T00:00:00Z",
  "performance_metrics": {
    "latency_ms": 12,
    "bandwidth_utilization": 67.5,
    "packet_loss": 0.001,
    "jitter_ms": 2.1
  },
  "health_checks": {
    "connectivity": "healthy",
    "performance": "healthy",
    "security": "healthy"
  }
}

Service Modification

PUT /api/v1/services/{service_id}/configuration
PUT /api/v1/services/{service_id}/scaling
PUT /api/v1/services/{service_id}/features

Scale Service:

{
  "scaling_action": "scale_up",
  "new_bandwidth": "2000mbps",
  "effective_date": "2025-02-01T00:00:00Z",
  "maintenance_window": {
    "start": "2025-01-31T02:00:00Z",
    "duration": "2_hours"
  }
}

Service Analytics

GET /api/v1/services/{service_id}/analytics
GET /api/v1/services/analytics/summary

Analytics Response:

{
  "period": "last_30_days",
  "usage_metrics": {
    "total_data_transferred": "15.2TB",
    "peak_bandwidth_usage": "1.8Gbps",
    "average_latency": "8.5ms",
    "total_calls": 15420,
    "call_quality_score": 4.7
  },
  "cost_analysis": {
    "total_cost": 4567.89,
    "cost_per_gb": 0.15,
    "optimization_potential": 567.45
  },
  "trends": {
    "usage_growth": 12.5,
    "performance_improvement": 8.2
  }
}

πŸ” Service Discovery

Available Services

GET /api/v1/services/catalog
GET /api/v1/services/catalog/{category}

Catalog Response:

{
  "categories": [
    {
      "name": "connectivity",
      "services": [
        {
          "id": "fiber_enterprise",
          "name": "Enterprise Fiber",
          "description": "High-speed dedicated fiber connectivity",
          "bandwidth_options": ["100mbps", "500mbps", "1gbps", "10gbps"],
          "sla_options": ["standard", "premium", "enterprise"],
          "pricing": {
            "starting_price": 299.99,
            "unit": "monthly",
            "currency": "USD"
          }
        }
      ]
    }
  ]
}

Service Availability

GET /api/v1/services/availability
POST /api/v1/services/availability/check

Check Availability:

{
  "location": {
    "address": "123 Business St",
    "city": "Dallas",
    "state": "TX",
    "zip": "75201"
  },
  "service_types": ["fiber", "ethernet", "mpls"],
  "bandwidth_requirements": "1gbps"
}

Service Quotes

POST /api/v1/services/quotes
GET /api/v1/services/quotes/{quote_id}

Request Quote:

{
  "services": [
    {
      "type": "fiber_internet",
      "bandwidth": "1gbps",
      "location": "123 Business St, Dallas, TX"
    },
    {
      "type": "cloud_pbx",
      "users": 50,
      "features": ["auto_attendant", "conference_bridge"]
    }
  ],
  "billing_preferences": {
    "cycle": "monthly",
    "term": "36_months"
  }
}

πŸ”„ Service Lifecycle Management

Service Provisioning Workflow

POST /api/v1/services/provision
GET /api/v1/services/provision/{request_id}/status

Provisioning Request:

{
  "service_template": "enterprise_connectivity_bundle",
  "customizations": {
    "bandwidth": "2gbps",
    "redundancy": "active_active",
    "monitoring": "premium"
  },
  "deployment_schedule": {
    "preferred_date": "2025-02-15T00:00:00Z",
    "flexibility": "7_days"
  },
  "contacts": {
    "technical": "tech@company.com",
    "billing": "billing@company.com"
  }
}

Service Decommissioning

DELETE /api/v1/services/{service_id}
POST /api/v1/services/{service_id}/decommission

Decommission Request:

{
  "decommission_date": "2025-03-01T00:00:00Z",
  "data_migration": {
    "required": true,
    "destination": "new_service_id",
    "verification": true
  },
  "reason": "service_upgrade"
}

🎯 Bulk Operations

Bulk Service Management

POST /api/v1/services/bulk/provision
POST /api/v1/services/bulk/modify
POST /api/v1/services/bulk/status

Bulk Provisioning:

{
  "services": [
    {
      "template": "branch_office_standard",
      "location": "Austin Branch",
      "customizations": {"bandwidth": "500mbps"}
    },
    {
      "template": "branch_office_standard", 
      "location": "Houston Branch",
      "customizations": {"bandwidth": "1gbps"}
    }
  ],
  "orchestration": {
    "parallel": true,
    "rollback_on_failure": true
  }
}

πŸ”§ Integration & Automation

Service Orchestration

POST /api/v1/services/orchestration/workflows
GET /api/v1/services/orchestration/workflows/{workflow_id}

Create Workflow:

{
  "name": "new_office_setup",
  "trigger": "location_added",
  "steps": [
    {
      "order": 1,
      "action": "provision_internet",
      "parameters": {"bandwidth": "1gbps"}
    },
    {
      "order": 2,
      "action": "setup_phone_system",
      "parameters": {"users": 25},
      "depends_on": [1]
    },
    {
      "order": 3,
      "action": "configure_security",
      "parameters": {"firewall": true, "vpn": true},
      "depends_on": [1]
    }
  ]
}

Webhooks for Service Events

POST /api/v1/services/webhooks

Available Events:

  • service.provisioned
  • service.modified
  • service.down
  • service.restored
  • service.performance_alert
  • service.maintenance_scheduled

πŸ’‘ Code Examples

Python SDK

from solveforce import SolveForceAPI

client = SolveForceAPI(api_key="your_api_key")

# Deploy enterprise connectivity
connectivity = client.services.connectivity.create({
    "service_type": "fiber",
    "bandwidth": "1gbps",
    "location": {
        "address": "123 Business Ave",
        "city": "Dallas",
        "state": "TX"
    },
    "sla": "enterprise"
})

# Monitor service health
health = client.services.get_health(connectivity.id)
print(f"Service status: {health.status}")

# Get performance metrics
metrics = client.services.get_metrics(
    service_id=connectivity.id,
    period="last_24_hours"
)

JavaScript SDK

const SolveForce = require('@solveforce/api');
const client = new SolveForce({ apiKey: 'your_api_key' });

// Deploy cloud infrastructure
const infrastructure = await client.services.cloud.createInfrastructure({
  deploymentType: 'multi_cloud',
  providers: ['aws', 'azure'],
  resources: [
    {
      type: 'virtual_machine',
      specifications: {
        cpu: 8,
        memory: '32GB',
        storage: '500GB SSD'
      },
      quantity: 3
    }
  ]
});

// Check service status
const status = await client.services.getStatus(infrastructure.id);
console.log(`Infrastructure status: ${status.status}`);

🚨 Error Handling

Common Error Responses

{
  "error": {
    "code": "SERVICE_UNAVAILABLE_AT_LOCATION",
    "message": "Requested service is not available at the specified location",
    "details": {
      "service_type": "fiber",
      "location": "Rural County, Remote State",
      "alternatives": [
        {
          "service_type": "satellite",
          "available": true,
          "bandwidth": "100mbps"
        }
      ]
    }
  }
}

Service-Specific Errors

  • INSUFFICIENT_BANDWIDTH - Requested bandwidth not available
  • LOCATION_NOT_SERVICEABLE - Location outside service area
  • SERVICE_CONFLICT - Conflicting service configuration
  • PROVISIONING_FAILED - Service deployment failed
  • SERVICE_MAINTENANCE - Service in maintenance mode

πŸ“ž Support

Need help with the Services API?

  • Documentation: Complete service catalog at docs.solveforce.com
  • Support: services-api@solveforce.com
  • Phone: (888) 765-8301 ext. SERVICES
  • Emergency: 24/7 service support available
  • Status: status.solveforce.com for service status

Ready to automate your telecommunications and IT services? Contact us at (888) 765-8301 to get started with the Services API.

Transform your service management with SolveForce's comprehensive Services API.