Managed Services
Comprehensive 24/7 managed IT services designed to optimize technology performance, reduce operational costs, and enable organizations to focus on core business objectives through proactive monitoring, maintenance, and support.
π― Managed Services Overview
SOLVEFORCE delivers enterprise-grade managed IT services that provide organizations with access to expert technical resources, advanced monitoring capabilities, and proactive maintenance without the overhead of maintaining large internal IT teams.
π Core Managed Service Offerings
Infrastructure Management:
- 24/7 server and network monitoring
- Proactive maintenance and optimization
- Patch management and security updates
- Capacity planning and performance tuning
- Disaster recovery and backup management
End-User Support:
- Helpdesk and technical support services
- Desktop and laptop management
- Application support and troubleshooting
- User onboarding and training
- Asset management and lifecycle planning
Cloud and Security Management:
- Cloud infrastructure monitoring and optimization
- Security operations and threat monitoring
- Compliance management and reporting
- Identity and access management
- Data protection and backup services
π₯οΈ Infrastructure Managed Services
π§ Server and System Management
Windows and Linux Server Management:
- Operating system monitoring and maintenance
- Performance optimization and resource management
- Security patching and vulnerability remediation
- Service and application monitoring
- Event log analysis and alerting
Virtualization Management:
- VMware vSphere and Hyper-V administration
- Virtual machine provisioning and optimization
- Resource allocation and capacity planning
- Backup and disaster recovery management
- Performance monitoring and tuning
Database Management Services:
- SQL Server, MySQL, and Oracle administration
- Performance tuning and optimization
- Backup and recovery planning and testing
- Security configuration and monitoring
- Capacity planning and scaling
π Network Management Services
24/7 Network Monitoring:
- Real-time network performance monitoring
- Bandwidth utilization and traffic analysis
- Device health and status monitoring
- Automated alerting and escalation
- Network topology mapping and documentation
Network Security Management:
- Firewall configuration and monitoring
- Intrusion detection and prevention
- VPN and remote access management
- Network access control and authentication
- Security incident response and remediation
WAN and Internet Management:
- Circuit monitoring and performance analysis
- Quality of Service (QoS) management
- Failover and redundancy monitoring
- Carrier relationship management
- Cost optimization and circuit analysis
βοΈ Cloud Managed Services
π©οΈ Public Cloud Management
AWS Managed Services:
- EC2 instance monitoring and management
- S3 storage optimization and lifecycle management
- RDS database administration and optimization
- CloudWatch monitoring and alerting
- Cost optimization and reserved instance management
Microsoft Azure Management:
- Virtual machine and resource group management
- Azure SQL Database administration
- Storage account optimization and monitoring
- Azure Monitor and Log Analytics
- Security Center and compliance management
Google Cloud Platform Management:
- Compute Engine and Kubernetes management
- Cloud SQL and BigQuery administration
- Cloud Storage optimization and monitoring
- Stackdriver monitoring and logging
- Cost management and budget optimization
π Cloud Security and Compliance
Cloud Security Operations:
- Security configuration and compliance monitoring
- Identity and access management (IAM)
- Data encryption and key management
- Security incident response and forensics
- Vulnerability assessment and remediation
Compliance Management:
- SOC 2, PCI DSS, and HIPAA compliance
- Policy development and implementation
- Audit preparation and support
- Risk assessment and mitigation
- Compliance reporting and documentation
π₯ End-User Support Services
π§ Helpdesk and Technical Support
Multi-Tier Support Model:
- Level 1: Basic troubleshooting and password resets
- Level 2: Advanced technical support and escalation
- Level 3: Expert-level problem resolution
- On-site support for critical issues
- Emergency after-hours support
Service Desk Management:
- ITIL-based incident and request management
- Ticket tracking and resolution workflows
- Knowledge base and self-service portal
- Service catalog and request fulfillment
- SLA monitoring and reporting
π» Desktop and Laptop Management
Endpoint Management Services:
- Operating system deployment and configuration
- Software installation and patch management
- Antivirus and security software management
- Remote monitoring and troubleshooting
- Hardware lifecycle management and replacement
Mobile Device Management (MDM):
- Smartphone and tablet configuration and monitoring
- Mobile application management and deployment
- Security policy enforcement and compliance
- Remote wipe and device lockdown capabilities
- BYOD policy implementation and management
π§ Email and Collaboration Management
Microsoft 365 Management:
- Exchange Online administration and optimization
- SharePoint and OneDrive management
- Teams deployment and user training
- Security and compliance configuration
- License management and optimization
Google Workspace Management:
- Gmail administration and security configuration
- Google Drive and shared storage management
- Meet and Chat deployment and support
- User provisioning and lifecycle management
- Security and compliance monitoring
π Security Managed Services
π‘οΈ 24/7 Security Operations Center (SOC)
Continuous Security Monitoring:
- SIEM platform monitoring and analysis
- Threat detection and incident response
- Vulnerability assessment and remediation
- Security event correlation and investigation
- Threat intelligence integration and analysis
Incident Response Services:
- 24/7 incident response hotline
- Forensic investigation and evidence collection
- Malware analysis and containment
- Business continuity and recovery support
- Post-incident analysis and recommendations
π Vulnerability Management
Continuous Vulnerability Assessment:
- Network and application vulnerability scanning
- Risk-based vulnerability prioritization
- Patch management and remediation tracking
- Configuration compliance monitoring
- Security metrics and reporting
Penetration Testing Services:
- Annual penetration testing and assessment
- Web application security testing
- Social engineering and phishing simulations
- Physical security assessment
- Remediation validation and re-testing
πΎ Backup and Disaster Recovery Services
π Comprehensive Backup Management
Data Backup Services:
- Automated daily, weekly, and monthly backups
- On-site and off-site backup storage
- Cloud backup and replication services
- Backup monitoring and verification
- Retention policy management and compliance
Application and Database Backup:
- SQL Server and Oracle database backups
- Exchange and SharePoint backup services
- Virtual machine backup and replication
- File server and NAS backup management
- Backup encryption and security
π Disaster Recovery Planning
Business Continuity Services:
- Disaster recovery planning and documentation
- Recovery time objective (RTO) and recovery point objective (RPO) planning
- Failover testing and validation
- Emergency response procedures and communication
- Business impact analysis and risk assessment
Disaster Recovery Testing:
- Quarterly disaster recovery testing
- Failover and failback procedures
- Documentation updates and maintenance
- Staff training and awareness
- Continuous improvement and optimization
π Monitoring and Reporting Services
π Performance Monitoring and Analytics
Infrastructure Performance Monitoring:
- Server CPU, memory, and disk utilization
- Network bandwidth and latency monitoring
- Application performance and availability
- Database performance and optimization
- Storage capacity and performance analysis
Business Intelligence and Reporting:
- Custom dashboards and reporting
- SLA compliance and performance metrics
- Trend analysis and capacity planning
- Cost analysis and optimization recommendations
- Executive summary and business reviews
π Service Level Management
SLA Monitoring and Reporting:
- Uptime and availability tracking
- Response time and resolution metrics
- Service quality and customer satisfaction
- Continuous improvement initiatives
- Monthly and quarterly business reviews
Change Management:
- Change request processing and approval
- Impact assessment and risk analysis
- Change implementation and validation
- Rollback procedures and documentation
- Change advisory board participation
π° Managed Services Pricing
π Pricing Models
Per-User Managed Services:
- Essential: $75-$125 per user per month
- Professional: $125-$200 per user per month
- Enterprise: $200-$350 per user per month
- Premium: $350-$500 per user per month
Per-Device Management:
- Server management: $150-$400 per server per month
- Network device management: $50-$150 per device per month
- Desktop/laptop management: $25-$75 per endpoint per month
- Mobile device management: $10-$25 per device per month
Infrastructure Management:
- Small business (10-50 users): $2,500-$7,500 per month
- Medium business (50-250 users): $7,500-$25,000 per month
- Enterprise (250+ users): $25,000-$100,000+ per month
- Custom environments: Quote upon request
π Service Packages and Benefits
Comprehensive Managed Services Package:
- All infrastructure and user support included
- 24/7 monitoring and support
- Quarterly business reviews and optimization
- Security monitoring and incident response
- Backup and disaster recovery services
Value-Added Services:
- Cloud migration and optimization
- Digital transformation consulting
- Staff augmentation and project support
- Training and knowledge transfer
- Strategic IT planning and roadmap development
π οΈ Service Delivery and Support
π Implementation Process
Onboarding and Assessment:
- Current environment discovery and documentation
- Service requirements gathering and analysis
- SLA definition and agreement
- Tool deployment and configuration
- Knowledge transfer and training
Ongoing Service Delivery:
- Daily monitoring and maintenance activities
- Regular health checks and optimization
- Proactive issue identification and resolution
- Change management and implementation
- Continuous improvement and optimization
π Support and Communication
Dedicated Support Team:
- Named technical account manager
- Escalation procedures and contacts
- Regular communication and reporting
- Emergency response and coordination
- Strategic planning and consultation
Service Portal and Communication:
- Customer portal for ticket management
- Real-time monitoring dashboards
- Monthly service reports and metrics
- Quarterly business reviews and planning
- 24/7 emergency contact and support
π Industry-Specific Managed Services
π₯ Healthcare Managed Services
- HIPAA-compliant infrastructure management
- Electronic health record (EHR) system support
- Medical device connectivity and monitoring
- Disaster recovery and business continuity
- Compliance reporting and audit support
π¦ Financial Services Management
- SOX and PCI DSS compliance management
- Trading platform monitoring and support
- Core banking system administration
- Risk management and reporting
- Regulatory compliance and audit preparation
π« Education Managed Services
- Student information system management
- Campus network and infrastructure support
- Distance learning platform management
- FERPA compliance and data protection
- Budget optimization and cost management
π Manufacturing Management
- Industrial control system monitoring
- Production line connectivity and support
- Supply chain system integration
- Quality management system support
- Predictive maintenance and analytics
π Contact Information
π Managed Services Expertise
Sales and Consultation:
- Phone: 1-888-MANAGED-IT (1-888-626-2433)
- Email: managed-services@solveforce.com
- Online: Request consultation at solveforce.com/managed
- Chat: 24/7 live chat support available
Technical Support:
- Service Desk: 1-888-HELP-DESK (1-888-435-7337)
- Email: servicedesk@solveforce.com
- Portal: portal.solveforce.com
- Emergency: 24/7 emergency support hotline
Account Management:
- Account Managers: account-management@solveforce.com
- Service Delivery: service-delivery@solveforce.com
- Billing Support: billing@solveforce.com
- Escalations: escalations@solveforce.com
Managed Excellence, Delivered Results β SOLVEFORCE Managed Services.
Professional managed IT services designed to optimize technology performance, reduce operational costs, and enable business focus through comprehensive 24/7 monitoring, maintenance, and support.