Configuration

Configure SOLVEFORCE services to match your business requirements and infrastructure needs.

Configuration Overview

SOLVEFORCE can be configured via:

Web Portal: User-friendly interface (recommended for most users)
Configuration Files: YAML/JSON files for automation
API: Programmatic configuration for DevOps workflows
CLI: Command-line tools for advanced users

Portal Configuration

Accessing Configuration

Log in to portal.solveforce.com
Navigate to Settings → Configuration
Select service to configure
Make changes and click Save

General Settings

Contact Information

Primary Contact: Main account contact
Technical Contact: IT/technical point of contact
Billing Contact: Finance/billing contact
Emergency Contact: 24/7 emergency contact

Network Configuration

IP Addressing

network:
  primary_subnet: "10.0.0.0/24"
  secondary_subnet: "10.0.1.0/24"
  gateway: "10.0.0.1"
  dns_servers:
    - "8.8.8.8"
    - "8.8.4.4"
  vlan_id: 100

Routing

Static Routes: Define custom routes
BGP Configuration: For advanced routing
Failover: Configure redundant paths
QoS: Quality of Service settings

Service Configuration

Voice Services

voice:
  codec: "G.711"
  jitter_buffer: 50ms
  echo_cancellation: true
  dtmf: "RFC 2833"
  concurrent_calls: 100
  auto_attendant:
    enabled: true
    greeting: "Welcome to SOLVEFORCE"
  call_recording:
    enabled: true
    retention_days: 90

Data Services

data:
  bandwidth:
    download: "1000Mbps"
    upload: "1000Mbps"
  burst:
    enabled: true
    rate: "1500Mbps"
  traffic_shaping:
    enabled: true
    priority_queue: true

Cloud Services

cloud:
  region: "us-east-1"
  availability_zones:
    - "us-east-1a"
    - "us-east-1b"
  instance_type: "m5.xlarge"
  auto_scaling:
    enabled: true
    min_instances: 2
    max_instances: 10
  backup:
    enabled: true
    frequency: "daily"
    retention: 30

File-Based Configuration

Configuration File Location

Linux/Mac:

/etc/solveforce/config.yml
~/.solveforce/config.yml

Windows:

C:\ProgramData\SOLVEFORCE\config.yml
%USERPROFILE%\.solveforce\config.yml

Configuration File Format

# SOLVEFORCE Configuration File
version: "1.0"

# General Settings
general:
  account_id: "your-account-id"
  api_key: "your-api-key"
  environment: "production"  # production, staging, development
  log_level: "info"  # debug, info, warn, error

# Authentication
authentication:
  method: "api_key"  # api_key, oauth2, saml
  oauth2:
    client_id: "your-client-id"
    client_secret: "your-client-secret"
    token_url: "https://auth.solveforce.com/oauth/token"
  saml:
    idp_url: "https://idp.example.com/saml"
    sp_entity_id: "https://portal.solveforce.com"

# Network Configuration
network:
  interfaces:
    - name: "eth0"
      address: "10.0.0.10"
      netmask: "255.255.255.0"
      gateway: "10.0.0.1"
    - name: "eth1"
      address: "192.168.1.10"
      netmask: "255.255.255.0"
  dns:
    primary: "8.8.8.8"
    secondary: "8.8.4.4"
  firewall:
    enabled: true
    rules:
      - port: 80
        protocol: "tcp"
        action: "allow"
      - port: 443
        protocol: "tcp"
        action: "allow"

# Services
services:
  telecommunications:
    enabled: true
    voice:
      codec: "G.711"
      sip_port: 5060
    data:
      bandwidth: "1000Mbps"
  
  it_solutions:
    enabled: true
    monitoring:
      interval: 60
      alerts: true
    
  business_solutions:
    enabled: true
    ucaas:
      max_users: 500
      features:
        - "voicemail"
        - "conferencing"
        - "chat"

# Monitoring & Logging
monitoring:
  enabled: true
  metrics:
    - "cpu_usage"
    - "memory_usage"
    - "network_traffic"
    - "service_health"
  alerts:
    email:
      - "admin@example.com"
    sms:
      - "+15555551234"
  thresholds:
    cpu_warning: 70
    cpu_critical: 90
    memory_warning: 80
    memory_critical: 95

logging:
  level: "info"
  output:
    - type: "file"
      path: "/var/log/solveforce/app.log"
      rotation: "daily"
      retention: 30
    - type: "syslog"
      server: "syslog.example.com"
      port: 514

# Backup & Recovery
backup:
  enabled: true
  schedule: "0 2 * * *"  # 2 AM daily
  retention: 30
  destination:
    type: "s3"
    bucket: "solveforce-backups"
    region: "us-east-1"

# Security
security:
  encryption:
    at_rest: true
    in_transit: true
    algorithm: "AES-256"
  mfa:
    enabled: true
    methods:
      - "totp"
      - "sms"
  ip_whitelist:
    - "203.0.113.0/24"
    - "198.51.100.0/24"

# Integration
integration:
  webhooks:
    enabled: true
    endpoints:
      - url: "https://example.com/webhook"
        events:
          - "service.created"
          - "service.updated"
          - "alert.triggered"
  api:
    rate_limit: 1000  # requests per hour
    timeout: 30  # seconds

Validating Configuration

# Validate configuration file
solveforce config validate

# Test configuration without applying
solveforce config test

# Apply configuration
solveforce config apply

# Rollback to previous configuration
solveforce config rollback

CLI Configuration

Installing CLI Tools

# Linux/Mac
curl -o solveforce-cli https://downloads.solveforce.com/cli/latest/linux
chmod +x solveforce-cli
sudo mv solveforce-cli /usr/local/bin/

# Windows (PowerShell)
Invoke-WebRequest -Uri https://downloads.solveforce.com/cli/latest/windows -OutFile solveforce-cli.exe
Move-Item solveforce-cli.exe C:\Windows\System32\

CLI Configuration Commands

# Initialize configuration
solveforce init

# Set API key
solveforce config set api_key YOUR_API_KEY

# Configure service
solveforce service configure --name voice --codec G.711

# List configuration
solveforce config list

# Get specific setting
solveforce config get network.dns.primary

# Update setting
solveforce config update network.dns.primary 1.1.1.1

# Reset to defaults
solveforce config reset

API Configuration

Using REST API

# Get current configuration
curl -X GET \
  -H "Authorization: Bearer YOUR_API_KEY" \
  https://api.solveforce.com/v1/config

# Update configuration
curl -X PUT \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "network": {
      "dns": {
        "primary": "1.1.1.1"
      }
    }
  }' \
  https://api.solveforce.com/v1/config

Using SDKs

Python:

from solveforce import Client

client = Client(api_key='YOUR_API_KEY')

# Get configuration
config = client.config.get()

# Update configuration
client.config.update({
    'network': {
        'dns': {
            'primary': '1.1.1.1'
        }
    }
})

JavaScript:

const SolveForce = require('@solveforce/sdk');

const client = new SolveForce({ apiKey: 'YOUR_API_KEY' });

// Get configuration
const config = await client.config.get();

// Update configuration
await client.config.update({
  network: {
    dns: {
      primary: '1.1.1.1'
    }
  }
});

Advanced Configuration

Multi-Tenant Setup

tenants:
  - id: "tenant-001"
    name: "Acme Corp"
    config:
      network:
        subnet: "10.1.0.0/24"
  - id: "tenant-002"
    name: "Globex Inc"
    config:
      network:
        subnet: "10.2.0.0/24"

High Availability

high_availability:
  enabled: true
  mode: "active-active"
  nodes:
    - id: "node-1"
      address: "10.0.0.10"
      role: "primary"
    - id: "node-2"
      address: "10.0.0.11"
      role: "secondary"
  health_check:
    interval: 5
    timeout: 2
  failover:
    automatic: true
    threshold: 3

Performance Tuning

performance:
  caching:
    enabled: true
    ttl: 300
    max_size: "1GB"
  connection_pool:
    min: 10
    max: 100
    timeout: 30
  workers:
    count: 4
    max_requests: 1000

Configuration Best Practices

Version Control: Store configuration files in Git
Environment Variables: Use for sensitive data
Validation: Always validate before applying
Backup: Backup configuration before changes
Documentation: Comment complex configurations
Testing: Test in staging before production
Monitoring: Monitor after configuration changes

Troubleshooting

See Configuration Troubleshooting for common issues and solutions.

Next Steps

Need Help? Contact support@solveforce.com or call (888) 765-8301.

SOLVEFORCE.COM Documentation