📞 Phone & Voice Services — Communications That Connect

Enterprise telephony, unified communications, and voice infrastructure.

Voice is the original network language — converting meaning into signals and back again. At SolveForce, we deliver phone and voice services that integrate seamlessly with your connectivity, cloud, and security infrastructure.

Why Voice Still Matters

Even in the age of Slack and Teams, voice remains critical:

• Emergency services (911) require reliable, location-aware voice
• Customer service depends on call quality and uptime
• Telemedicine needs HIPAA-compliant voice and video
• Field teams rely on mobile voice for real-time coordination
• Conference systems unify remote and in-office participants

With SolveForce voice:

• Carrier-grade uptime (99.99%+)
• Crystal-clear HD voice
• Integrated with Microsoft Teams, Zoom, Webex
• Emergency services compliance (E911, Kari's Law, RAY BAUM's Act)
• Scalable from 5 to 5,000+ users

Our Phone & Voice Solutions

☁️ Hosted PBX / Cloud Phone System

No on-premises hardware — just phones and internet

• Auto-attendant — Professional greetings and call routing
• Voicemail to email — Transcriptions delivered to your inbox
• Call forwarding / Find-me-follow-me — Ring multiple devices
• Conference bridges — Up to 250 participants per call
• Mobile apps — Use your business number on smartphones
• Analytics — Call volume, wait times, agent performance

Best for: Small-to-medium businesses, distributed teams, rapid growth

📞 UCaaS (Unified Communications as a Service)

Voice + video + messaging + presence in one platform

• Platforms: Microsoft Teams, Zoom Phone, RingCentral, 8x8, Five9
• Features:
  • HD voice and video calling
  • Screen sharing and whiteboarding
  • Team chat and presence indicators
  • File sharing and document collaboration
  • Call recording and compliance archiving
  • Desktop and mobile clients
• Integrations: Salesforce, Microsoft 365, Google Workspace, ServiceNow

Best for: Enterprises, hybrid workforces, contact centers

🏢 SIP Trunking (VoIP for Existing PBX)

Replace legacy PRIs with internet-based trunks

• Scalable channels — Add lines without new hardware
• Cost savings — 40-60% lower than traditional PSTN
• Disaster recovery — Failover to alternate locations
• Local and toll-free numbers — DID porting and provisioning
• Codec support — G.711, G.729, Opus

Best for: Organizations with existing PBX systems (Cisco, Avaya, Mitel, etc.)

📱 Mobile Voice & Wireless Plans

Corporate mobile plans with unified billing

• Carrier partnerships: Verizon, AT&T, T-Mobile
• Features:
  • International roaming
  • Mobile device management (MDM)
  • Shared data pools
  • Hotspot tethering
• Integration: Sync with UCaaS for single-number reach

Best for: Field teams, sales forces, executives

🎧 Contact Center Solutions

Inbound, outbound, and omnichannel customer engagement

• ACD (Automatic Call Distribution) — Route calls by skill, queue, priority
• IVR (Interactive Voice Response) — Self-service menus and speech recognition
• Omnichannel — Voice, email, chat, SMS, social media in one queue
• Workforce management — Forecasting, scheduling, real-time adherence
• Quality monitoring — Call recording, speech analytics, sentiment analysis
• CRM integration — Salesforce, Zendesk, Dynamics 365

Platforms: Five9, Genesys Cloud, Amazon Connect, Talkdesk, NICE CXone

Best for: Customer support, sales teams, BPOs

🆘 Emergency Services (E911 / NG911)

Compliant, location-aware emergency calling

• E911 — Automatic location identification for 911 calls
• Kari's Law — Direct 911 dialing without prefix (no "9" required)
• RAY BAUM's Act — Dispatchable location (building, floor, room)
• MLTS compliance — Multi-line telephone systems in offices, hotels, schools
• Testing and validation — Annual compliance audits

Required for: All VoIP systems, especially multi-tenant buildings

How Phone/Voice Fits the Language-First Model

Result: Voice systems that not only transmit sound but understand intent, enforce compliance, and improve over time.

Industries We Serve

Voice + the Other Four Pillars

Voice doesn't operate in isolation:

• 🌐 Connectivity — VoIP requires QoS-enabled circuits (fiber, SD-WAN)
• 🖧 Networks & Data Centers — Session Border Controllers (SBCs), voice VLANs, jitter buffers
• ☁️ Cloud — UCaaS platforms run in AWS/Azure/GCP
• 🔒 Cybersecurity — SIP encryption (TLS/SRTP), firewall rules, toll fraud prevention
• 🤖 SolveForce AI — Call transcription, sentiment analysis, chatbot escalation

Integration example: A hospital uses UCaaS for staff collaboration, SIP trunks for the main switchboard, mobile voice for on-call physicians, E911 for patient room phones, and contact center for appointment scheduling. All secured with TLS encryption, monitored via SIEM, and optimized by AI call analytics.

Why Choose SolveForce for Voice

✅ Carrier-grade reliability — 99.99% uptime SLA
✅ HD voice quality — Wideband codecs, jitter buffering, QoS
✅ Compliance built-in — E911, HIPAA, PCI DSS, MiFID II
✅ Seamless integrations — Teams, Zoom, Salesforce, ServiceNow
✅ Scalable pricing — Per-user or per-channel, no long-term contracts
✅ 24/7 support — NOC monitoring, rapid ticket resolution

Get Started

Need voice that integrates with your infrastructure?

📞 (888) 765-8301
✉️ contact@solveforce.com

Quick actions:

• Quote Request — Tell us your requirements
• UCaaS Comparison — Teams vs Zoom vs RingCentral
• SIP Trunking ROI Calculator — See your savings

Related Pages

• Connectivity — QoS for VoIP traffic
• Cloud — Hosting UCaaS in Azure/AWS
• Cybersecurity — Encrypting SIP/RTP, preventing toll fraud
• Contact Center Solutions — Deep dive into Five9, Genesys, etc.
• Unified Communications (UCaaS) — Platform comparisons

SolveForce — Voice as meaning. Calls as context. Communications that think.

📞 (888) 765-8301 • ✉️ contact@solveforce.com