API Overview

The SOLVEFORCE API provides comprehensive programmatic access to telecommunications services, billing management, support functions, and business operations through a modern REST API architecture.

🌐 API Foundation

🔗 Base URL

https://api.solveforce.com/v1

📋 API Versioning

SOLVEFORCE uses semantic versioning for API releases:

Current Version: v1.0
Latest Stable: v1.2.3
Beta Version: v2.0-beta
Version Headers: API-Version: 1.2.3

🔒 Security & Authentication

OAuth 2.0: Industry-standard authentication
API Keys: Simple authentication for development
JWT Tokens: Session-based authentication
HTTPS Only: All communications encrypted
Rate Limiting: Prevents abuse and ensures availability

🚀 Getting Started

1️⃣ Authentication

Set up secure API access with multiple authentication methods:

OAuth 2.0 flow implementation
API key generation and management
JWT token handling
Refresh token operations

2️⃣ Review Endpoints

Explore comprehensive API functionality:

Service management endpoints
Billing and payment operations
Support ticket system
Resource monitoring

3️⃣ Download SDKs

Access official SDKs for popular programming languages:

Python SDK with async support
Node.js/JavaScript SDK
.NET Core SDK
Java SDK
Go SDK
PHP SDK

4️⃣ Understand Rate Limits

Learn about API usage limits and best practices:

Request rate limitations
Burst capacity handling
Error handling strategies
Optimization techniques

📊 API Categories

📞 Services API

Comprehensive telecommunications service management:

Core Functionality:

Service provisioning and deprovisioning
Configuration management
Performance monitoring
Capacity planning
Service status tracking

Endpoints:

GET /services - List all services
POST /services - Provision new service
PUT /services/{id} - Update service configuration
DELETE /services/{id} - Decommission service
GET /services/{id}/status - Get service status

💳 Billing API

Complete billing and financial management:

Financial Operations:

Invoice generation and management
Payment processing
Usage tracking and reporting
Cost analytics
Budget management

Endpoints:

GET /billing/invoices - Retrieve invoices
POST /billing/payments - Process payments
GET /billing/usage - Usage statistics
GET /billing/analytics - Financial analytics
POST /billing/budgets - Set budget alerts

🎫 Support API

Integrated customer support and ticketing:

Support Functions:

Ticket creation and management
Knowledge base access
Escalation handling
SLA tracking
Communication logs

Endpoints:

POST /support/tickets - Create support ticket
GET /support/tickets - List tickets
PUT /support/tickets/{id} - Update ticket
GET /support/knowledge - Access knowledge base
POST /support/feedback - Submit feedback

📈 Analytics API

Business intelligence and reporting:

Analytics Capabilities:

Performance metrics
Usage patterns
Cost analysis
Trend identification
Custom reporting

Endpoints:

GET /analytics/performance - Service performance data
GET /analytics/usage - Usage analytics
GET /analytics/costs - Cost analysis
POST /analytics/reports - Generate custom reports
GET /analytics/trends - Trend analysis

🔧 API Features

📄 Request/Response Format

Content Type: application/json Character Encoding: UTF-8

Standard Request Headers:

Content-Type: application/json
Authorization: Bearer {token}
API-Version: 1.2.3
User-Agent: YourApp/1.0

Standard Response Format:

{
  "success": true,
  "data": {
    // Response payload
  },
  "metadata": {
    "request_id": "req_123456789",
    "timestamp": "2025-11-01T12:00:00Z",
    "version": "1.2.3"
  },
  "pagination": {
    "page": 1,
    "per_page": 50,
    "total": 1000,
    "pages": 20
  }
}

🔍 Filtering and Searching

Query Parameters:

GET /services?status=active&type=fiber&location=texas
GET /billing/invoices?date_from=2025-01-01&date_to=2025-12-31
GET /support/tickets?priority=high&status=open

Search Functionality:

GET /services?search=internet&fields=name,description
GET /support/knowledge?q=troubleshooting&category=network

📄 Pagination

Standard Pagination:

GET /services?page=2&per_page=25

Cursor-Based Pagination:

GET /services?cursor=eyJpZCI6MTIzfQ&limit=50

📋 Sorting

Sort Parameters:

GET /services?sort=created_at:desc,name:asc
GET /billing/invoices?sort=amount:desc,date:desc

🔄 Webhooks & Real-Time Updates

📡 Webhook Events

Receive real-time notifications for important events:

Service Events:

service.provisioned - New service activated
service.modified - Service configuration changed
service.decommissioned - Service terminated
service.status_changed - Service status update

Billing Events:

invoice.generated - New invoice created
payment.received - Payment processed
payment.failed - Payment processing failed
usage.threshold - Usage limit reached

Support Events:

ticket.created - New support ticket
ticket.updated - Ticket status changed
ticket.resolved - Ticket resolved
sla.breach - SLA threshold exceeded

🔧 Webhook Configuration

{
  "url": "https://your-app.com/webhooks/solveforce",
  "events": ["service.*", "billing.invoice.*"],
  "secret": "your_webhook_secret",
  "active": true
}

🛠️ Development Tools

🧪 API Testing

Sandbox Environment:

https://sandbox-api.solveforce.com/v1

Test Credentials:

API Key: test_sk_1234567890abcdef
Webhook URL: https://webhook.site/your-unique-url

📚 Interactive Documentation

Swagger UI: https://api.solveforce.com/docs
Postman Collection: Available for download
OpenAPI Specification: Version 3.0 compliant

🔍 Monitoring & Debugging

Request Logging:

Unique request IDs for tracking
Detailed error messages
Performance metrics
Debug headers

API Status Page:

Real-time API status: https://status.solveforce.com
Historical uptime data
Scheduled maintenance notifications
Incident reports

🔒 Security & Compliance

🛡️ Security Features

Data Protection:

TLS 1.3 encryption in transit
AES-256 encryption at rest
PCI DSS compliant payment processing
GDPR compliant data handling

Access Control:

OAuth 2.0 with PKCE
Scope-based permissions
IP address restrictions
API key rotation

📋 Compliance Standards

Certifications:

SOC 2 Type II
ISO 27001
HIPAA compliant (healthcare endpoints)
PCI DSS Level 1

Audit & Monitoring:

Comprehensive audit logs
Real-time security monitoring
Anomaly detection
Incident response procedures

💰 API Pricing

🆓 Free Tier

Monthly Limits:

10,000 API calls
100 webhook deliveries
Basic support
Standard SLA (99.9%)

💼 Professional Tier

Monthly Costs: $99/month

100,000 API calls ($0.001 per additional call)
1,000 webhook deliveries
Priority support
Enhanced SLA (99.95%)

🏢 Enterprise Tier

Custom Pricing

Unlimited API calls
Unlimited webhooks
Dedicated support
Premium SLA (99.99%)
Custom endpoints
Advanced analytics

📊 Performance & Reliability

⚡ Performance Metrics

Response Times:

Average API response: < 200ms
95th percentile: < 500ms
99th percentile: < 1000ms

Availability:

99.99% uptime SLA
Multiple data center redundancy
Automatic failover
Global CDN distribution

🔄 Rate Limits

Default Limits:

1,000 requests per hour (Free)
10,000 requests per hour (Professional)
Custom limits (Enterprise)

Burst Handling:

Short-term burst allowance
Graceful degradation
Queue management
Retry-After headers

🚀 Quick Start Examples

🐍 Python Example

import requests

# Authentication
headers = {
    'Authorization': 'Bearer your_api_token',
    'Content-Type': 'application/json',
    'API-Version': '1.2.3'
}

# List services
response = requests.get(
    'https://api.solveforce.com/v1/services',
    headers=headers
)

services = response.json()
print(f"Found {len(services['data'])} services")

🌐 JavaScript Example

const axios = require('axios');

const api = axios.create({
  baseURL: 'https://api.solveforce.com/v1',
  headers: {
    'Authorization': 'Bearer your_api_token',
    'Content-Type': 'application/json',
    'API-Version': '1.2.3'
  }
});

// Create support ticket
const ticket = await api.post('/support/tickets', {
  subject: 'API Integration Question',
  description: 'Need help with authentication',
  priority: 'medium'
});

console.log(`Ticket created: ${ticket.data.id}`);

💎 Ruby Example

require 'net/http'
require 'json'

# API configuration
api_base = 'https://api.solveforce.com/v1'
headers = {
  'Authorization' => 'Bearer your_api_token',
  'Content-Type' => 'application/json',
  'API-Version' => '1.2.3'
}

# Get billing information
uri = URI("#{api_base}/billing/invoices")
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = true

request = Net::HTTP::Get.new(uri, headers)
response = http.request(request)

invoices = JSON.parse(response.body)
puts "Retrieved #{invoices['data'].length} invoices"

📞 API Support

📧 Developer Support

Email: api-support@solveforce.com
Developer Portal: https://developers.solveforce.com
Community Forum: https://community.solveforce.com
Status Page: https://status.solveforce.com

📚 Documentation Resources

🎯 Getting Help

Check Documentation: Comprehensive guides and examples
Review Status Page: Current API status and incidents
Search Community: Developer forum discussions
Contact Support: Direct assistance for complex issues

🚀 What's Next?

🔮 Upcoming Features

GraphQL API endpoint
WebSocket support for real-time data
Enhanced batch operations
Advanced filtering capabilities
Custom report builder API

📈 Roadmap

Q1 2025: GraphQL implementation
Q2 2025: Real-time notifications
Q3 2025: Advanced analytics endpoints
Q4 2025: Machine learning APIs

Ready to integrate with SOLVEFORCE? Start with our Authentication Guide or download our SDKs to begin building.

API Excellence, Developer Focused – SolveForce Powers Your Integration.

SOLVEFORCE.COM Documentation